Everybody Sells Services! At Least They Should
No matter what stage of development your services organization is in, relying entirely on the product sales force to drive services is not a good idea. Discover how to tap into your hidden sales...
View ArticleThe 4 R’s of Services Account Management
Services account management is a critical capability for almost all organizations selling and delivering complex products and services. Yet, as customer’s needs, wants, and expectations have grown, so...
View ArticleThe Evolving Role of the Services Account Manager
By James A. Alexander Ed.D., Founder, Alexander Consulting From Problem Solver to Business Advisor A Good Thing Services executives and managers within product companies have known for years the added...
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